We work collaboratively with our customers and have a reputation for honesty, openness and flexibility, which has resulted in a significant portion of our work being derived from repeat business.
We establish cooperation with our customers by aligning our goals and working as ‘one team’ to deliver the outcomes in an environment of trust and mutual respect. We agree objectives for each project and encourage our staff to be open and transparent in all their communications, so we have a clear understanding of what is required. This customer focused approach leads to high levels of customer satisfaction as recorded through surveys we request our customers to complete and return after every job.
We continue to invest in the best equipment, systems and performance management tools to support our project delivery teams and remain at the leading edge of the industry. In recent times, we have developed automated and robotic solutions in the industrial cleaning, catalyst handling and tank cleaning areas to consistently deliver the highest standards of safety, efficiency, productivity and customer satisfaction.
Our commitment to continuous improvement is demonstrated by the many projects we complete in record time and our ability to continually maintain or reduce the cost of services, whilst maintaining the highest levels of safety and service excellence.